Complaint on Bluedart Delayed Shipment

This Post is regarding personal experience of a shipment which was delivered 2-3 days by Bluedart. This is how i escalated and delivered in some time. So others can do same or even better. Hope this can help others -

I booked a courier through BlueDart under Domestic Priority (Next Day delivery).
Shipment was booked on 10th December and suppose to deliver on  12th December 2014.

Here are some EMail IDs -

anilk@bluedart.com,

Dimpym@bluedart.com,

ganapathye@bluedart.com,

marketing@bluedart.com,

soniyan@bluedart.com,

yogeshd@bluedart.com,

arunn@bluedart.com

Some based on location customer care - http://www.bluedart.com/centralised.html

Below is transcript of EMail chain with blue Dart - Will update same once i get reply.

Hi Rajesh,

I have received amount (220/-) which i paid for this.

Can you please direct me to policy based on which you gave refund.

On Tue, Dec 23, 2014 at 3:40 PM, Rajesh <rajesh@smeexpress.com> wrote:

Sir

What is the amount you paid

Thanks and Regards,

Rajesh H.D.

SME EXPRESS

134/1, 1^st Flooor, Next to Brigade Towers,

Brigade Road, Bangalore – 560 025

PH – 080 22249233/34

Mobile - +91 99806 41976

www.smeexpress.com

From: Naveen Agarwal [mailto:nka1988@gmail.com]
Sent: Tuesday, December 23, 2014 3:39 PM
To: rajesh@smeexpress.com
Cc: NanjundaN@bluedart.com; AnilK@bluedart.com; SundarD@bluedart.com

Subject: Re: Blue Dart Way Bill 14362532660, Failed to Deliver On Time

Hi Rajesh,

Please find requested Bank Details -

Account Holder Name: XXXXXX

Account Number: XXXXXXX

Account Type:XXXXX

Bank Name: XXXXXX

Branch Address: XXXXXX

IFSC Code: XXXXXXX 

Thanks & Regards
Naveen kumar

On Tue, Dec 23, 2014 at 3:32 PM, Naveen Agarwal <nka1988@gmail.com> wrote:

Hello Rajesh,

Just i got a call some days back that your issue will be resolved in a day and will get back to you.

Please let me know if any updates on this.

Thanks & Regards
Naveen kumar

On Wed, Dec 17, 2014 at 12:51 PM, <NanjundaN@bluedart.com> wrote:

Dear Mr. Kumar,

We had already given an update stating that the shipment was reached Jaipur office on 13/12/2014.

The policy for delayed in delivery is freight re-fund. Further, this shipment was booked by one of our authorized consolidator called M/S SME Express and we have requested Mr Rajesh – XXXXXXX to handle further with you directly.

Dear Rajesh, Refer our telephonic discussion, could you please get the claim handle with Mr Kumar (XXXXXXX) and confirm.

Thank you.

Warm Regards

Nanjunda Nanjaiah│

Manager - Customer Service

Blue Dart Express Limited,

Connection Point,

Airport Exit Road,

Bangalore - 560017, 

INDIA.

Email :  Nanjundan@bluedart.com

Website :│ www.bluedart.com 

From: Naveen Agarwal [mailto:nka1988@gmail.com]
Sent: Wednesday, December 17, 2014 12:42 PM

To: NANJUNDA /CS /BLR /MGR
Cc: ANIL KHANNA /MD /HO HQC/M.D; D SUNDAR /CS /BLR /R.MGR
Subject: Re: Blue Dart Way Bill 14362532660, Failed to Deliver On Time

can you please update tracking for when it reached to Jaipur.

Please let me know the delayed delivery policies.

Thanks & Regards
Naveen kumar,

On Wed, Dec 17, 2014 at 11:59 AM, <NanjundaN@bluedart.com> wrote:

Dear Mr. Kumar,

Thank you for writing back to us again.

Shipment was reached Jaipur office on 13/12/2014 and delivery was attempted at 1256hrs, as per the operation record, consignee premises found to be closed. We shall address this issue to our destination office to avoid such inappropriate status.

14/12/2014 – Sunday.

As communicated in our previous communication due to operational constraint we could not deliver this shipment on 15/12 and 16/12, hence shipment has been delivered today.

Thank you.

Warm Regards

Nanjunda Nanjaiah│

Manager - Customer Service

Blue Dart Express Limited,

Connection Point,

Airport Exit Road,

Bangalore - 560017, 

INDIA.

Email :  Nanjundan@bluedart.com

Website :│ www.bluedart.com 

From: Naveen Agarwal [mailto:nka1988@gmail.com]
Sent: Wednesday, December 17, 2014 11:52 AM
To: NANJUNDA /CS /BLR /MGR
Cc: ANIL KHANNA /MD /HO HQC/M.D; D SUNDAR /CS /BLR /R.MGR

Subject: Re: Blue Dart Way Bill 14362532660, Failed to Deliver On Time

Hi,

I did not get answers for questions/queries asked in first EMail (refer Mail Chain), can you please clarify on those.

Thanks & Regards
Naveen kumar,

On Wed, Dec 17, 2014 at 11:05 AM, <NanjundaN@bluedart.com> wrote:

Dear Mr. Kumar,

In continuation of our previous communication, this is to inform you that the shipment has been delivered this morning at 1040hrs, accepted by XXXXXXXX.

Please write back, should you require further clarification.

Thank you.

Warm Regards

Nanjunda Nanjaiah│

Manager - Customer Service

Blue Dart Express Limited,

Connection Point,

Airport Exit Road,

Bangalore - 560017, 

INDIA.

Email :  Nanjundan@bluedart.com

Website :│ www.bluedart.com 

From: NANJUNDA /CS /BLR /MGR
Sent: Wednesday, December 17, 2014 10:44 AM
To: nka1988@gmail.com
Cc: ANIL KHANNA /MD /HO HQC/M.D; D SUNDAR /CS /BLR /R.MGR; NANJUNDA /CS /BLR /MGR
Subject: RE: Blue Dart Way Bill 14362532660, Failed to Deliver On Time

Dear Mr. Kumar,

Thank you for bringing this to our notice and we sincerely regret the inconvenience caused to you.

Kindly refer our telephonic discussion that we had a while ago, we would like to inform you that owing to the massive operational constraint we could not arrange for delivery as per the transit time and shipment has been taken out for delivery. Same is expected to be delivered in an hour’s time and we shall keep you posted.

Please bear with us till such time.

Thank you.

Warm Regards

Nanjunda Nanjaiah│

Manager - Customer Service

Blue Dart Express Limited,

Connection Point,

Airport Exit Road,

Bangalore - 560017, 

INDIA.

Email :  Nanjundan@bluedart.com

Website :│ www.bluedart.com 

On Tue, Dec 16, 2014 at 8:06 PM, Naveen Agarwal <nka1988@gmail.com> wrote:

Hi Sir/Madam,

Please find the attached Tracing Screen shot for Way Bill No - 14362532660

1. Shipment booked under Domestic priority next date delivery on 10th Dec, 2014 and You Suppose to deliver this Shipment on or before 12th December, 2014 but not delivered.

2. Your tracking does not update when did it reach to Jaipur, Please update Same.

3. Your tracking shows delivery attempted on 13th Dec, 12.56. House was open and no one called on given number.

4. If shipment is reached to Jaipur on or before 13th Dec, Why is it not delivered on 15th or 16th? Please provide detailed reason. 

I called Blue Dart customer care number on 12th and 13th December, 2014 but got replay saying not able to track shipment and asked to contact local office where courier is booked for shipment. You talk about Real-time Tracking through the net and here you are not able to track for days.

Please provide the current status of shipment and the contact Number and address of Blue Dart office where shipment currently reached. 

Thanks & Regards
Naveen kumar,

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